WalkNessebar

App support

Most problems are one of the three below. If none of them is yours, write to us — a person reads it.

Try this first

The narration isn’t playing.

  1. Check the silent switch on the side of the phone — on iPhone it mutes app audio as well as the ringer.
  2. Turn the volume up while a stop is open, so you are adjusting media volume rather than ringer volume.
  3. If you are connected to car or headphone Bluetooth, the sound may be going there instead.
  4. Close the app fully and reopen it. The narration restarts from the beginning of the stop.

Stops aren’t triggering as I arrive.

  1. Allow location access, and set it to “While Using the App”. The tour cannot start a story without it.
  2. Turn on Precise Location. Without it the phone reports a neighbourhood rather than a doorway.
  3. Give it a few seconds in the open. Between high stone walls the first fix can be slow.
  4. You can always open any stop by hand from the map or the stop list — nothing is locked behind arriving.

A language download failed.

  1. Downloads need a connection; a hotel network that requires a login page will stall them.
  2. Each language needs space on the phone. Free some up and start it again.
  3. A part-finished download can be removed and restarted from the language screen.
  4. Download the language you want before you set off, while you still have good signal.

Write to us

Tell us which phone you are on and which version of the app — it saves a round of questions and usually lets us answer properly the first time.